Service Center Representative
Job Description
*Description*The overall objective of this position is to perform the account maintenance billing reconciliation reporting and/or customer service related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration cash control operations and assignment of medical record numbers to generate and distribute contracts and member I.D. cards to provide facilities support and to enter documents into the workflow imaging system. ACCOUNTABILITIES: Identifying researching and reconciling billing payments amounts to ensure accurate eligibility determination payment revenue and membership records. Setting up and maintaining member data including but not limited to processing enrollments corrections retroactivity adjustments and terminations. Supporting eligibility inquiries. Ensuring bills are correct and mailed timely. Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing. Resolving related problems. Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting. Resolving payment discrepancies and delinquencies. Identifying coding batching scanning and indexing documents for imaging. Providing office services support including but not limited to picking up sorting and delivering mail filing and retrieving documents ordering and distributing office supplies performing miscellaneous facilities maintenance tasks and providing photocopying and copier maintenance. Working with internal and external customers and vendors to resolve any issues related to support services activities. Collecting and monitoring productivity and customer service quality measures. Participating team-based projects and contributing to customer service and operations improvements initiatives. Assisting with training as required. Facilitating communications across all lines of business and with other Kaiser Permanente departments. Participating in purchasers performance evaluations and performance target setting activities. Perform other duties as they are assigned. REQUIREMENTS: Minimum of 2 years experience in accounting finance or related field preferred. Proficiency in math data entry typing spelling and grammar for which tests are required. Demonstrated ability to work in a team-based environment. Successful customer service track record. Ability to diagnose analyze and solve a variety of quantitative and qualitative problems. Ability to communicate clearly and professionally. Computer experience preferably in a PC windows based environment. Willing to learn new tasks and adapt to new business requirements. Excellent conflict resolution and decision making capabilities. Ability to work productively at multiple tasks. Ability to adapt to change and be flexible in shifting priorities.
Need to seat: 10 we will be requesting 15 REQs for attrition
Manager: Shenikwa Anderson
KP Bill Rate WITH MSP Fee: 39.00
Team Track: 6 suppliers
Assignment length: 9 Months to start.
Requirements: AAR V2 - Must have Recommended score above 31tile. Full detailed report uploaded in Fieldglass AND Computer Literacy Test- Must score above 31tile to be considered for the role. Full Detailed report uploaded into Fieldglass.
Education: Bachelors preferred not required. HS Diploma or GED required.
Top Daily Responsibilities: 1. Membership processing 2. Preparation and validation of information 3. Phones 4.Finance related activities.
Desired Skills: 1. Analytical 2. Detail Oriented 3. Customer Centric Service Model Shift: 8am-5pm PST may vary slightly upon completing training
Need to seat: 10 (we will be requesting 15 REQs for attrition) Manager: Shenikwa Anderson KP Bill Rate WITH MSP Fee: $ 39.00 Location: Kaiser Rio San Diego offer (NEW location) 8954 Rio San Diego Drive, 3rd floor, San Diego, CA 92108; Team Track: 6 suppliers; Start Date: 1/27/25 Assignment length: 9 Months to start. KP ONSITE POSITION: With options for remote once all training and QA scores are at Operations Standard and approved by the Operations Manager. NO Time off during training or first 90 days; No time off during holidays (federal holidays exception). If time off needed during the first three months of assignment, the candidate is not going to be a good fit...this includes doctors' appointments Requirements: AAR V2 - Must have Recommended score above 31%tile. Full detailed report uploaded in Fieldglass AND Computer Literacy Test- Must score above 31%tile to be considered for the role. Full Detailed report uploaded into Fieldglass. Top 3 Required Skills. Candidate Should Have: 6 or more months data entry experience required. 1 year of relevant experience required. (Heavy on the customer service; call center or customer facing experience); Education: Bachelors preferred, not required. HS Diploma or GED required.; Top Daily Responsibilities: 1. Membership processing 2. Preparation and validation of information 3. Phones 4.Finance related activities.
*Additional Skills & Qualifications*
Top 3 Required Skills. Candidate Should Have: 6 or more months data entry experience required. 1 year of relevant experience required. Heavy on the customer service call center or customer facing experience
*Experience Level*
Expert Level
*Pay and Benefits*
The pay range for this position is $23.00 - $23.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in San Diego,CA.
*Application Deadline*
This position will be accepting applications until Jan 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Please mention you saw this ad on AllDiverse.*
®